Frequently Asked Questions

We do not normally accept order cancellations or changes once an order has been processed.

We want you to be happy with your purchase. If you wish to return a product, please contact us to obtain a return authorization and receive further instructions.

The billing address and phone number provided must match the information currently on file with your bank. If you feel there’s an error, we recommend getting in contact with your banking institution or rechecking the information entered in the required fields.

We frequently include product samples when we ship purchased items. Unfortunately we are unable to ship samples separately due to the volume of requests that we receive.